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Chance or Vision - Story of the Indian BPO Industry | Raman Roy | TEDxHyderabad
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Added Jun 27, 2016
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Hear about how the outsourcing industry grew multi-folds in India, from Raman Roy himself - a pioneer par excellence. Chance or persistence - What made Raman think that outsourcing could be a model for modern India and what prompted him to bring this paradigm shift in the mind of Westerners, to look at India as a hub for all forms of outsourcing? Raman speaks about what are his driving forces. How outsourcing changed the way Indians did business and drove India to be on a global platform.

Raman’s story starts with a chartered accountancy certification and continues with massive revolutions in the world of Business Process Outsourcing. With a vision that strikes chords of a thousand decibels, he started off with his BPO work with American Express in 1984 and moved on to contribute in the kick-off for Genpact’s BPO arm in Gurgaon. Starting his own company, Spectramind in the year 2000, he went ahead to win the title of ‘Father of Indian Outsourcing’ after his company was bought by Wipro, making him the CEO of the BPO entity. Now the chairman and managing director of Quatrro Global Services, Raman Roy with his favourite line, “You probably think I come to the office on a bullock cart,” takes pride in setting the India BPO revolution running.

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